HOUSE OF BENKHAYI
SHIPPING & RETURNS
SHIPPING
We offer free shipping on select products to our US customers, this will calculated at checkout. Please allow 7-10 days for shipping. Taxes will also be calculated at checkout.
For international shipments, please contact us at info@houseofbenkhayi.com . Customer is responsible for all VAT and Taxes upon shipping and receiving package.
Standard shipping orders can take up to 48 hours to process.
Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
If you have any questions regarding our shipping terms and conditions please email us at info@houseofbenkhayi.com
Please note, some items will only ship to US. If you come across an issues at checkout with your order, please feel free to drop us a line. We will do our best to accommodate.
RETURNS
Our returns policy lasts 7 days, excluding custom orders Custom Order are final sale. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returns requests must be submitted to info@houseofbenkhayi.com prior to the 7 days from receipt of product. We will review your request and ounce accepted and processed, we will provide a shipping label that will be deducted from your original payment. In some cases there may be a 30% re-stocking fee, customer will be notified of this during the return request process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as bathing suits and undergarments, Some health and personal care items as well as HBK Gift Cards. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@houseofbenkhayi.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@houseofbenkhayi.comand send your item to: 4041 Via Marina K 107, Marina Del Rey CA 90292, United States. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 4041 Via Marina K 107, Marina Del Rey CA 90292, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.